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Instant Replacement Service FAQ

The Instant Replacement Service is designed for corporate environments that cannot afford downtime. It provides for a replacement product to be shipped to you within 1 business day, should anything happen to your Barracuda Networks appliance, 24x7 phone and email support, data migration services for Barracuda Spam & Virus Firewalls if the old data is accessible, data recovery services for Barracuda Backup Servers, and hard disk replacement on Barracuda Networks appliances that have swappable RAID drives. The Instant Replacement Service is sold in one-year, three-year and five-year increments and is renewable upon expiration.

The Instant Replacement Service begins on the date the Barracuda Networks product is delivered to you and expires exactly one year, three years or five years from the delivery date, depending on the specific service plan purchased.

You will have 60 days from the date of purchase of the Barracuda Networks product to decide if you wish to purchase the Instant Replacement Service. If you wish to purchase the Instant Replacement Service within the 60-day window, the Service will retroactively begin on the delivery date of the Barracuda Networks product and continue for the time period purchased.

• External causes such as abuse, misuse or problems with electrical power
• Servicing not authorized by Barracuda Networks
• Usage that is not in accordance with product instructions
• Failure to follow the product instructions or failure to perform preventive maintenance
• Problems caused by using accessories, parts, or components not supplied by Barracuda Networks
• Products with missing or altered serial numbers
• Products for which Barracuda Networks has not received payment

During the Instant Replacement Service period, if your product fails, you should contact your Reseller (BarracudaStore.com). Your Reseller (BarracudaStore.com) will coordinate the shipment of a replacement product to you within 1 business day (for US and Canada only). For customers outside the United States, your Reseller (BarracudaStore.com) will coordinate the shipment of a replacement product via express mail within one business day after receiving the request. Upon contacting your Reseller (BarracudaStore.com) to request a replacement product, you must return the original product. Your Reseller (BarracudaStore.com) will coordinate the issuance of a Return Material Authorization Number for you to include with the return. A valid credit card number or purchase order will be required at the time of issuing the Return Material Authorization Number. You will not be charged for the replacement product as long as you return the original product within 30 days after shipment of the replacement product. If the original product is not received within 30 days, your credit card will be charged or the purchase order will be processed at the current list price for that product. Barracuda Networks will pay all shipping costs for the replacement product, provided you reside in the US or Canada. Alternatively, you may contact Barracuda Networks directly to coordinate the replacement and return of the original product, provided you have not already contacted your Reseller (BarracudaStore.com).

Limited warranties, Instant Replacement Service programs and Energize Updates Subscriptions belong to the original purchaser and may NOT be transferred under any circumstances.